The University of Minnesota-Twin Cities began switching its e-mail servers over to Google this week — a change announced last spring that will allow increased savings and technological advantages for students.
According to Google spokesperson Aviva Gilbert, worldwide there are thousands of universities and more than six million individual users of Google’s services, which are provided free to higher education institutions.
“Of course we want more people using our products,” Gilbert said. “For one, it helps us make better products and second, if you graduate from the University of Wisconsin and really like Gmail, maybe you’ll get it for your company.”
While the popular trend among colleges to outsource their e-mail clients to private companies continues to grow, the University of Wisconsin system remains hesitant to hand over sensitive information to outsiders like Google.
Schools like University of Southern California, Arizona State University and Northwestern are all long-time clients of Google, and others are making the switch as well. Like UM, Hamline University has begun to switch their servers over this semester.
A university that signs an agreement with Google has all the same applications that have been branded for Google’s business apps, such as e-mail, instant messaging, calendar and word processing, plus the ability for students to keep their college e-mail address for life.
“UW is already in the process of arranging a formal license so that some of what’s already happening with students, faculty and staff using Google will be a bit more official and protected in terms of Google’s access or use of the data,” said Brian Rust, communications manager for the UW Division of Information Technology.
UW has been looking into the feasibility of moving to a third party provider for e-mail, but Rust said there are no specific plans to do anything in the future.
“We need to manage our own data — there’s a lot of concern about what happens when you entrust your mail to a third party. We’re going slow and being very cautious as we look into the possibility of moving over,” Rust said.
Gilbert said often times when Google sits down with schools and shows them their security documentation, the institution feels more comfortable because usually it is something they could do themselves.
“A lot of security barriers are kind of emotional; it’s hard to feel secure about something you can’t necessarily touch,” Gilbert said. “But University of Minnesota is not a security company, it’s a university.”
Harry Pontiff, director of special projects and information security at Hamline, agreed universities should be wary of third parties handling their data but felt security was the deciding factor for Hamline to make the switch.
Contractually, Hamline has exclusive administrative control over the information sent through Google’s services and Google simply agrees to keep the servers up and running, said Pontiff.
“With our limited staff, if something goes wrong, how soon are they going to be able to get there in the middle of the night or on a weekend, versus Google’s empire and army of engineers who are there around the clock 24-7? Can they make it more secure than we can make it? Of course they can,” Pontiff said.





IP hash: 28edb443
Well even if they don’t go with google (which I don’t think they should, even if Gmail is amazing), they need to upgrade WiscMail. Where’s the new web client that was supposed to come? I haven’t seent it yet. Let me test the damn thing. WiscMail is trash. Same with Peoplesoft. Such poor software. I develop software so I know that there is no reason for these products to suck this much.
IP hash: 2653e3f5
I was invited to the WiscMail web client pilot a few weeks ago and I think it looks great (better than gmail in my opinion). I can’t wait until they get rid of the old WiscMail and make the new client the default.
IP hash: ed4e2978
Hi, I work for the WiscMail service team. If you haven’t already been invited, send an email message to [email protected] if you want to be invited to the pilot.
IP hash: 16485a83
You develop software, so you know there’s no reason for them to “suck this much?” Do you develop and support software for a large multinational corporation? A major ISP? A phone company? Unless you do, you don’t know anything about what it takes to develop and support software for UW-Madison, an organization with more than 80,000 active users.
IP hash: 16485a83
Oh, and, If you think that your support from Google will be better that UW-Madison’s, try finding a phone number that you can call to talk to a real person to get help with your problem. Even for their “enterprise” customers (say, if you are a customer of TDS, who outsourced their email to Google), their support consists of (paraphrasing), “post something to the support forum and hope that some other user has already figured it out and decides to help you, or maybe one of our ‘army’ of engineers will answer someday.”
IP hash: 3574f752
I like Gmail for personal use, but if UW switched to Google, then I would have to keep logging in and out of both accounts depending on what “persona” I’m currently using. My NetID sucks, so I don’t want it to be my sole identity for life.
WiscMail is awesome if you are an advanced IMAP user (based on the email headers, it uses the same server software as Apple’s MobileMe.) Now that they lifted quota restrictions, and the new web client looks useful, I don’t see any problems using it for institutional purposes.
IP hash: b817fb5e
I’m somewhat surprised by the common mistake of equating the web mail interface with the entire WiscMail service. It takes a whole lot more than just what you see in your browser to run a mail service, for Gmail or WiscMail. The author should have investigated what those behind-the-scenes pieces are, and what reasons there might be for choosing one over another, beyond the web interface and “the popular trend”. That, and the complete failure to address the very real privacy concerns involved in using public mail services that are financed by mining your email for advertising data, suggest that this is a somewhat unbalanced article.